Transforming Leadership for Hospitality Success
Creating leadership behaviors and organizational disciplines that improve employee engagement, accountability, retention, guest experience, and business results.
Michael Jorgensen
Principal Executive Edge Leadership Advisors
Michael Jorgensen is the Founder and Principal of Executive Edge Hospitality Leadership Advisors, a boutique consulting firm dedicated to helping hotel owners, management companies, asset managers, and executive teams elevate performance by building stronger leaders, more engaged cultures, and more profitable hotels.
With more than 45 years of executive hospitality leadership, Michael has led some of North America’s most respected luxury and convention hotels, overseeing operations generating up to $170 million in annual revenue. His experience spans hotel openings, complex multi-property operations, luxury and convention hotels, labor relations, organizational transformation, revenue optimization, and executive leadership development. Throughout his career, he has consistently improved market share, strengthened financial performance, elevated guest satisfaction, and developed high-performing leadership teams.
We work at the intersection of people, performance, and profit—helping hospitality organizations identify what is holding them back, align their leadership teams around what matters most, and turn strategy into measurable results.
Strategic Advisory
Comprehensive solutions designed for executive leadership, cultural integrity, and long-term operating success.
Leadership Effectiveness
Strengthening the executives responsible for delivering results.
Executive Edge works with General Managers, Executive Committee members, emerging executives, and ownership representatives to improve leadership effectiveness, decision-making, accountability, communication, and executive presence.
Operating Performance
Turning potential into measurable performance.
Executive Edge evaluates leadership effectiveness, organizational alignment, culture, guest experience, commercial performance, and operational execution to identify the few issues having the greatest impact on results.
Organizational Culture
Creating organizations where talented people want to perform.
We help organizations identify cultural barriers, strengthen accountability, improve employee engagement, develop leadership consistency, and connect the employee experience directly to the guest experience.
Strategic Leadership Consultation
Elevate your hotel's operational performance and profitability with our executive advisory services. We provide the strategic insights necessary for sustainable growth. Every engagement begins with the client’s priorities. We can work together to identify the leadership behaviors, organizational barriers, and operating decisions that matter most, then build a focused plan the team can put to work.
Breaking Down Silos / One Hotel
Breaking down silos in an organization is essential for promoting collaboration, enhancing communication, and fostering a more cohesive work environment. Silos often form when different departments or teams within an organization do not share information or collaborate effectively. Here are some strategies to break down silos in an organization:
Mattering & Employee Engagement
Are you the kind of leader people will fight to work for—or the reason they start looking for another job? Most leaders focus on performance metrics—but the great ones focus on people metrics. Because at the end of the day, mattering isn’t a soft skill. It’s the foundation of leadership. And the leaders who get this right? They don’t just build successful companies. They build teams that thrive.
Leadership Team Alignment
Great leadership teams don't think alike. They don't always agree. They challenge each other, trust each other and ultimately move in the same direction.
Alignment isn't sameness. It's shared direction. Using the five-part Alignment Model we would work with the Hotel to develop a very strong Executive Edge workshop.
Building Trust & Accountability
Trust gives people the confidence to act. Accountability gives them the responsibility to deliver. Great hotel cultures require both.
FOR MORE INFORMATION, CONTACT:
Executive Edge Leadership Advisors
Boston, Ma
Manager Development Boot Camp
Basic Conflict Resolutions – addressing issues early, fairly, and professionally. Setting Boundaries – moving from Peer to Leader while maintaining trust and accountability. Live Shift -Time Management – prioritizing people, guests/customers, operations, and administrative responsibilities when everything feels urgent. Compliant Labor Practices – understanding the manager’s responsibility.
FOR MORE INFORMATION, CONTACT:
Executive Edge Leadership Advisors
Boston, Ma
The Next GM Leadership Program
For High-potential department heads, directors, executive committee members, and current AGMs. Leaders with a credible path to AGM, GM, resort manager, hotel manager, or another senior property role within 12–24 months. Participants who have mastered their function and now need broader commercial, financial, people, and stakeholder capability.
Executive & Emerging Leader Coaching
A structured development engagement that it is grounded in the real-world realities of hotel leadership—people, operations, financial performance, ownership, culture, guests, and career progression. We don't coach leaders by giving them all the answers. We help them ask better questions, make better decisions, lead stronger teams—and eventually need less coaching.
Leadership Retreat
Before the retreat,(EELA) would meet with the GM and selected leadership team members to understand the hotel's business priorities, culture, current challenges, team dynamics and desired outcomes.
From there, Executive Edge develops a customized agenda built around the hotel's needs rather than delivering a generic leadership program.
Defining Your Hotel's Purpose
We will take a good hard look at ourselves and identify the areas where we have a real and genuine strength above and beyond our competition.
This is not about identifying what we would like to be the best at but understanding what we are truly capable of being the best at.
FOR MORE INFORMATION, CONTACT:
Executive Edge Leadership Advisors
Boston, Ma
Creating an Innovation Mindset
The key to micro-innovation or Creative Wonder is continuous small improvements. By fostering a creative and open-minded environment, encouraging experimentation, and learning from both successes and failures, you can nurture a culture of micro-innovation within your organization or personal projects.
Succession Planning & Talent Development
Clearly defined specific goals. Plans to align and support organizational mission, values and strategic initiatives. Identification of future talent requirements. Logistics of how successors are chosen, elected, replaced. Honest assessment of internal strengths and identification of external needs – clear path Investment in Plan. An investment in People.
Guest Journey & Experience Innovation
To help leaders step out of departmental thinking and see the hotel through the guest’s eyes, identifying: All guest touchpoints, Emotional highs and lows, Friction, confusion, and breakdowns and ownership gaps between departments
A True Industry Leader
MJ - YOU are absolutely one of the great ones - What you have done for the industry and so many of the people you have mentored and supported throughout the year is enormous! I appreciate YOU and all you have done for me my friend - wishing you only the best in the next chapter - YOU deserve it
Area General Manager - Walt Disney World Swan and Dolphin Resort
Client Testimonials
Practical, Insightful, and Results-Driven
Michael is one of the best to ever manage a hotel! His leadership skills in the industry are unparalleled. His ability to create the right environment for hotel staffs to deliver top notch customer service was just as impressive. You are going to love whatever you choose to do in this next phase of your life primarily because of your positive outlook towards life!
Leadership That Makes a Difference
Mike , Congratulations to the best to ever do it ! You are an example of honesty , integrity & always putting your Team and Guests above all. Thank you for all of your help and advice over the years. I look forward to spending more time with you .
Vice President/ General Manager Enterprise Mobility- Boston Group
Let’s Start the Conversation
Every organization has the opportunity to perform better. Let’s discuss your challenges, your goals, and how Executive Edge can help you achieve meaningful, measurable results.
Leadership Insights
Practical insights, perspectives, and lessons from decades of hospitality leadership—designed to help leaders think differently, lead with purpose, and drive better results.
